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Appels

Le cockpit de closing : enregistrements, objections, scripts, follow-ups.

The hub that keeps your sales calls. Each recorded meeting becomes a searchable transcript, linked to the right contact, with a summary. On top of that, a closing layer: scripts by objection, objections pushed to the CRM, follow-up drafts.

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What it does for you

  • Calls gathers your recorded meetings in one place. The library lists the most recent calls first, with the source, duration, linked contact and a badge when no contact is attached yet. A full-text search queries the summary and transcript so you can find a call by what was said in it.
  • Today your meeting recordings and your Voice module calls land in the same place. More sources can be added without changing how you work.
  • The closing side handles what happens during and after the call. A taxonomy of seven objection types with their trigger phrases, a reply script you write yourself per type, the objections you hit pushed onto the contact page and a follow-up draft ready to review. Nothing is sent automatically: the follow-up stays a draft until you approve it.

How it works

Recordings library

All your recorded calls, most recent first. Each row shows the contact or title, the source, duration and date. Search reads the summary and the transcript: you find a call by a phrase you heard, not only by a name.

  • Sorted by start date, newest to oldest
  • Badge when no contact is linked yet
  • Search in French across summary and transcript
  • For each call: AI summary, transcript, contact, rename, delete

Where your calls come from

Your meeting recordings and your Voice module calls land here. The Sources page shows each connection's status and the last sync.

Recording consent

Each recording carries a log of consent decisions: granted, denied, paused. The effective decision is always the most recent one. A recording can only be kept and processed when the latest decision is granted.

Closing scripts by objection

Seven objection types covered: price, budget, timing, decision-maker, need, trust, competitor. Each type has its trigger phrases, but the reply stays written by you, never generated. During the call the app spots the objection type from the words spoken and shows you the right script.

  • Default detection included, with no pre-written reply
  • Script written by you, per type, in markdown
  • Keyword matching, or direct lookup by type

After the call and follow-up queue

After the call, the objections you hit are added to the contact's file, with no duplicates. A follow-up draft is prepared in parallel. You review it in the drafts queue. Nothing goes out on its own: sending stays your action, in Inbox or Email.

Desktop copilot

The desktop app shows your recent calls, upcoming meetings, open tasks, the prospect's full context, help with objections. Its copilot answers your questions without changing anything.

Connected to

crmObjections et transcripts remontent sur la fiche contactvoiceCalls from the Voice module show up here tooinboxInbox garde les messages écrits, Appels garde les enregistrementscopilotLe copilote desktop lit ce hub par une API en lecture seule

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