Appels
The hub that keeps your sales calls. Each recorded meeting becomes a searchable transcript, linked to the right contact, with a summary. On top of that, a closing layer: scripts by objection, objections pushed to the CRM, follow-up drafts.
Overview
Calls gathers your recorded meetings in one place. The library lists the most recent calls first, with the source, duration, linked contact and a badge when no contact is attached yet. A full-text search queries the summary and transcript so you can find a call by what was said in it.
Today your meeting recordings and your Voice module calls land in the same place. More sources can be added without changing how you work.
The closing side handles what happens during and after the call. A taxonomy of seven objection types with their trigger phrases, a reply script you write yourself per type, the objections you hit pushed onto the contact page, and a follow-up draft ready to review. Nothing is sent automatically: the follow-up stays a draft until you approve it.
What the module does
Recordings library
All your recorded calls, most recent first. Each row shows the contact or title, the source, duration and date. Search reads the summary and the transcript: you find a call from a phrase you heard, on top of the name.
- Sorted by start date, newest to oldest
- Badge when no contact is linked yet
- French full-text search over summary and transcript
- Per-call detail: AI summary, transcript, contact, rename, delete
Ingestion sources
Your meeting recordings and your Voice module calls land here. The Sources page shows each connection's status and the last sync.
Recording consent
Each recording carries a log of consent decisions: granted, denied, paused. The effective decision is always the most recent one. A recording can only be kept and processed when the latest decision is granted.
Closing scripts by objection
Seven objection types covered: price, budget, timing, decision-maker, need, trust, competitor. Each type has its trigger phrases, but the reply stays written by you, never generated. During the call the app spots the objection type from the words spoken and shows you the right script.
- Default detection included, with no pre-written reply
- Script written by you, per type, in markdown
- Keyword match as a fallback, or direct lookup by type
Post-call and follow-up queue
After the call, the objections you hit are added to the contact's file, with no duplicates. A follow-up draft is prepared in parallel. You review it in the drafts queue. Nothing goes out on its own: sending stays your action, in Inbox or Email.
Desktop copilot
The desktop app reads this hub in read-only mode: recent calls, upcoming meetings, open tasks, the prospect's full context, objection help. Its copilot answers your questions but changes nothing.
How to use it
- 01
Prepare
Before the call, the copilot reads the upcoming meetings agenda and the prospect 360 context: past objections, transcripts, transactions.
- 02
Consent
You record the consent decision. Without an effective grant, the recording is neither kept nor processed.
- 03
Record
The call is recorded then processed: transcript, summary and link to the contact.
- 04
Answer objections
During the call, a detected objection surfaces the script for the right type, written by you, ready to read.
- 05
Close
Post-call, the objections you hit go to the contact page and a follow-up draft is dropped.
- 06
Follow up
You review the draft in the queue, send it via Inbox or Email, or discard it. The queue clears.